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Redefine Your Digital
Customer Experience (CX):
SAP and Salesforce
Successful CX and CRM
implementation fuels
superior customer experience.
Customer experience isn't just a transaction; it's a journey where every interaction shape perception, loyalty and advocacy, pivotal for business success.
When customer experience is paramount for growth, a business requires more than just a sales solution. Elevating customer experience is essential for increased revenue, bolstering customer retention, nurturing brand loyalty and fortifying reputation in the digital age. At the forefront of refining customer experience strategies, SAP and Salesforce, leaders in Digital Customer Experience and Digital Transformation, stand as market leaders.
It’s crucial to recognise that in the realm of robust customer experience strategies, a mere sales solution won’t suffice. SAP and Salesforce offer comprehensive, end-to-end, reliable and secure cloud platforms designed to optimise the entire customer experience journey, integrating seamlessly with CX and CRM System Implementation.
At Galvinus, we proudly serve as your trusted service partner equipped with the technical and functional expertise to seamlessly implement and integrate SAP CX and Salesforce CX solutions into your system landscape to get the best out of a digital transformation program. Integration of CX solutions with ERP, Data and Analytics systems enables a comprehensive 360-degree perspective of your valued customers, enhancing the digital customer experience across every touchpoint.
Capabilities
- Years of successful CX implementations.
- Extensive industry experience in CX.
- Unlocking value through CX-led IT transformations.
- Expertise in CX Portfolio solutions, including SAP and Salesforce.
- Integration capabilities for an end-to-end, unified, ready-to-deploy technology ecosystem.
Regardless of your business type, we can map your Lead to Cash and Issue to Resolution business processes to deliver a robust and sustainable digital ecosystem powered by SAP CX and Salesforce CX.
For further details, explore our SAP CX and Salesforce CX solutions listed below. Reach out to us and together we’ll craft the perfect platform to drive your business to new heights.
SAP CX
Areas of expertise
- SAP Sales Cloud
- SAP Service Cloud
- SAP Customer Data Cloud
- SAP Commerce Cloud
- SAP Marketing Cloud
Salesforce CX
Areas of expertise
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Marketing Cloud
- Salesforce Commerce Cloud
- Salesforce Data Cloud
Services
- Strategy - Selecting the Right CX Product
A digital customer experience transformation journey that aligns with business requirements, vision and the necessary IT capabilities consistently is a challenging undertaking.
We assist by conducting initial business ...
- Implementation and Rollout
Once you've defined an IT transformation strategy and chosen a CX product to fulfil the outlined objectives, the subsequent step of implementing CX projects can be a formidable hurdle, but it need not be. As an SAP Partner with a presence in the UK, Denmark and India, our team of seasoned experts ...
- Support
Our services span from IT assessments to post-go-live support. Whether you require an ongoing support for your CRM CX IT systems post-implementation or are in search of a partner to assist with live CX systems or AMS operations, we are here to lend our expertise. Our dedicated Application ...
Our Contact
Debashis Mahunta
CX Lead Architect
Get In Touch
Share your goal with us and we’ll find a way to make it happen. We’re excited to be a part of your project.
- +44-1788-331113 (UK)
- +45-41208194 (Europe)
- +91-8040125110 (India)