For organisations already relying on SAP Sales Cloud platforms, the pressing questions remain, What makes SAP Sales Cloud version 2 different?
Should you consider upgrading now or is the transition too disruptive or costly?
If you’re considering the investment, this guide will help you asses if SAP Sales Cloud Version 2 is the solution your organisation needs to drive growth and stay competitive in today’s fast-changing market.
SAP Sales Cloud Version 2 marks a significant evolution from its predecessor. This version introduces a range of enhancements tailored to the modern business landscape. From improving user interfaces to amplifying data-driven decision-making, it covers all bases.
Key Features of SAP Sales Cloud Version 2
Advanced User Interface and Experience
User-centric design
SAP Sales Cloud Version 2, features a redesigned interface that offers an intuitive and visually consistent experience across devices, enabling faster onboarding and increased productivity.
Enhanced functionality
The platform includes enhanced drag-and-drop functionality for pipeline and opportunity management. The platform also includes custom widgets and dashboards for tailored insights into key metrics such as deal closures, revenue forecasts and team performance.
Performance Improvements
An elastic global search function and microservices-based architecture can significantly improve performance and scalability. This ensures that users can access information quickly and efficiently.
Accessibility Compliance
Adaptive design in SAP Sales Cloud Version 2 ensures accessibility, complying with global standards like WCAG (Web Content Accessibility Guidelines).
Streamlined Communication
Server-side integration with Microsoft Outlook and Google Mail streamlines communication workflows, while features like Meeting Insights, an enhanced Task Manager and a user-friendly calendar with colour coding improve daily task management.
Collaboration Tools
SAP Sales Cloud Version 2 introduces a centralised content library and customisable workflows to enable teams to optimise their sales strategies and enhance collaboration.
Enhanced Mobile Capabilities
Fully optimised mobile app
with native integration to device features such as biometrics (for secure logins), GPS (for territory mapping) and the camera (for document capture).
Offline data caching
ensures users can access and update critical information without connectivity, with automatic syncing to the cloud when reconnected.
Push notifications for tasks
SAP Sales Cloud Version 2 enhances sales team efficiency with real-time notifications and automation through Push Notifications, Autoflow and Event-Based Alerts. These features ensures that teams are always up to date with deadlines and customer updates helping sales teams stay informed in real time integration with mobile email and calendar apps for seamless meeting scheduling and follow-ups.
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Intelligent Sales Automation
AI-powered opportunity scoring
The system leverages predictive analytics to prioritise deals with the highest probability of success.
Sentiment analysis
SAP Sales Cloud Version 2 provides tools to evaluate customer interactions (e.g., emails or call transcripts) to gauge buyer interest and identify potential risks.
Workflow automation:
SAP Sales Cloud Version 2 includes features for workflow automation that simplifies lead assignments, quote generation and order approvals, saving time and reducing human errors.
Real-time alerts
Users receive alerts triggered by significant customer events, such as account updates, contract renewals or competitor activities.
Data-Driven Decision-Making
Advanced reporting capabilities:
Powered by SAP Analytics Cloud, the SAP Sales Cloud Version 2 enables cross-module insights by combining sales data with operational, marketing and financial information.
Built-in machine learning models
SAP Sales Cloud Version 2 integrates advanced machine learning models for lead scoring, opportunity scoring, trend forecasting, sales pipeline analysis and churn prediction.
Relationship intelligence insights and customer KPIs:
Advanced analytics offer a deeper understanding of client interactions.
Data visualisation tools
like heat maps, pivot tables and drill-down charts for detailed insights.
Embedded SAP Analytics Cloud (SAC)
The SAP Sales Cloud version 2 seamlessly integrates SAC to create dynamic reports and dashboards, empowering informed decision making.
Integration with external analytics platforms
For extended reporting capabilities, SAP Sales Cloud Version 2 can support integration with external analytics platforms like Microsoft Power BI and Tableau, providing flexibility for enhanced data analysis and visualisation.
Seamless Integration with SAP Ecosystem
Prebuilt connectors
The SAP Sales Cloud Version 2 platform supports seamless integration with SAP S/4HANA, SAP Marketing Cloud, and SAP Service Cloud, creating a unified customer experience across all touchpoints.
API and middleware support
The platform allows integration with third-party systems such as Salesforce, HubSpot or Microsoft Dynamics 365.
Pre-built connectors
The platform allows integration with third-party systems such as Salesforce, HubSpot or Microsoft Dynamics 365.
API and middleware support
The platform allows master data integration with SAP S/4HANA, SAP Marketing Cloud and SAP Service Cloud for a unified customer experience. Using mashup-based UI integration, SAP Sales Cloud facilitates the smooth and enhances user experience by providing seamless access to external content directly and can allow an exchange of data integration between systems to an extent by utilising custom UI Events
Flexible customisations
SAP Sales Cloud Version 2 offers in-app admin extensions, low-code/no-code extensions with SAP Build (formerly AppGyver), and complex extensions with SAP Business Technology Platform (BTP) or side-by-side extensions providing flexibility for unique business needs.
Support for external data sources
SAP Sales Cloud Version 2 supports integration with external data sources and IoT devices to enhance operational capabilities, such as automated inventory updates based on customer orders.
Scalable Cloud-Native Architecture
High availability and scalability
Built on SAP Business Technology Platform (BTP), SAP Sales Cloud version 2 ensures high availability and scalability, ensuring robust performance with cloud-native deployment.
Automatic system updates for continuous improvement
SAP Sales Cloud version 2 ensures access to the latest features and security patches- all without requiring manual intervention.
Elastic infrastructure
SAP Sales Cloud version 2 supports a microservices-based architecture that dynamically scales resources based on usage demands, perfect for growing businesses.
Improved Collaboration Tools
Integration with Microsoft Teams
SAP Sales Cloud Version 2 facilitates seamless integration with Microsoft Teams to facilitate team collaboration within the Sales Cloud environment.
Shared access to account data
With shared access to account data, activity history and customer interactions, all teams are informed and better aligned.
Enhanced task manager
SAP Sales Cloud Version 2 includes features to streamline task management by allowing users to prioritise and organise their daily activities efficiently. Besides, progress tracking features such as Pipeline Manager and Forecast Tracker allow sales managers to track opportunity progress, scores and expected outcomes for seamless project coordination.
Customisable Sales Workflows
Flexible workflow automation
SAP Sales Cloud leverages Workflow Rules, Intelligent Sales Execution and Business Process Automation to streamline sales operations, enhance decision-making and drive efficiency.
Support for multi-step approval workflows
SAP Service Cloud V2 enables setting up multi-step approval processes. It explains how to configure approval rules and conditions, which confirms that multi-step approvals are supported. quota management and complex pricing scenarios.
Custom scripting capabilities
SAP Sales Cloud Version 2 offers robust custom scripting capabilities that allow businesses to implement unique business logic tailored to their specific needs.
Focus on Customer-Centricity
360-degree customer view
The SAP Sales Cloud Version 2 provides a unified record of interactions, sales history and preferences. Advanced segmentation tools to tailor sales strategies and improve engagement with specific customer groups.
Real-time integration with SAP Marketing Cloud
By integrating with SAP Marketing Cloud, SAP Sales Cloud Version 2 enables personalised campaigns and offers. This ensures real-time data synchronisation for effective customer engagement.
Stronger Security and Compliance
Data encryption at rest and in transit
SAP Sales Cloud employs advanced encryption techniques for data both at rest and during transmission.
Data encryption at rest and in transit
SAP Sales Cloud employs advanced encryption techniques for data both at rest and during transmission. This ensures compliance with GDPR, CCPA and other global data privacy standards.
Role-based access controls and audit trails
SAP Sales Cloud implements role-based access controls (RBAC) for enhanced accountability and data protection. This feature allows organisations to define user roles and permissions meticulously, ensuring that individuals have access only to the information necessary for their roles.
Integration with identity management solutions
SAP Sales Cloud Version 2 integrates seamlessly with on-premise or cloud identity management systems that support the SCIM 2.0 standard such as SAP Identity Management and SAP Cloud Identity Access Governance for secure single sign-on (SSO). This integration enhances security by allowing users to authenticate through a centralised identity provider, streamlining access across multiple applications while maintaining robust security protocols.
SAP Sales Cloud Version 1 vs. Version 2
Looking for a quick comparison of SAP Sales Cloud Version 1 vs. Version 2?
Check out our snapshot comparison table below. For a more detailed breakdown, visit the official SAP website.
| Features | SAP Sales Cloud Version 1 | SAP Sales Cloud Version 2 |
|---|---|---|
| User Interface and Experience | Basic interface with limited navigation options. | Streamlined, intuitive interface for enhanced user productivity. |
| Integration Capabilities | Basic integration with SAP and third-party tools. | Advanced integration for seamless connectivity across systems. |
| AI-Driven Analytics | Limited analytics functionality with basic reporting. | Sophisticated AI-driven insights for trend analysis and predictions. |
| Cloud-Native Architecture | Not fully cloud-native; faced scalability limitations. | Fully cloud-native, offering greater scalability and reliability. |
| Enhanced Mobility | Limited mobile access, requires additional configurations. | Comprehensive mobile accessibility for productivity on the go. |
| Security and Compliance | Standard security protocols with basic compliance support. | Advanced encryption, role-based access and real-time monitoring for compliance. |
| Performance and Speed | Slower data processing and occasional downtime under heavy loads. | Faster data processing with dynamic workload support. |
| Personalisation and Customisation | Limited customisation is available for dashboards and workflows. | Flexible customisation to tailor workflows and dashboards. |
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FAQs
What are the biggest improvements in SAP Sales Cloud Version 2 compared to Version 1?
SAP Sales Cloud Version 2 is fully cloud-native, built on microservices architecture, ensuring better performance, seamless integrations and real-time AI-driven analytics.
Does SAP Sales Cloud Version 2 support better third-party integrations?
Businesses struggled with limited integration capabilities in Version 1, especially with non-SAP applications. Version 2 offers enhanced API-based integrations with SAP and third-party tools like Salesforce, Microsoft Dynamics and HubSpot, improving workflow automation.
How does SAP Sales Cloud Version 2 improve user experience?
Version 1’s UI is difficult to navigate, leading to longer onboarding times. Version 2 follows SAP Fiori UX principles, providing a modern, intuitive and customisable UI, along with drag-and-drop functionality, adaptive dashboards and embedded analytics for a seamless experience.
Is SAP Sales Cloud Version 2 truly mobile-friendly?
Mobile functionality in Version 1 was limited, requiring additional configurations. Version 2 offers native mobile applications with offline capabilities, GPS integration and real-time sync, allowing sales teams to work efficiently on the go.
How does SAP Sales Cloud Version 2 handle security and compliance?
Companies handling sensitive customer data need better security and compliance measures. Version 2 includes advanced encryption, role-based access control (RBAC), audit trails and GDPR/CCPA compliance, ensuring data protection and regulatory alignment.
What AI-driven capabilities does SAP Sales Cloud Version 2 offer?
Version 2 integrates AI-powered lead scoring, sentiment analysis and predictive forecasting, helping sales teams make data-driven decisions and optimise sales cycles.
Does SAP Sales Cloud Version 2 improve sales forecasting and pipeline management?
Version 2 introduces AI-driven pipeline insights, what-if simulation forecasting and enhanced deal tracking, giving sales leaders better visibility into revenue projections.
Will upgrading to SAP Sales Cloud Version 2 disrupt ongoing operations?
Businesses are concerned about downtime and data migration challenges when upgrading. SAP provides a structured migration plan, leveraging ETL tools and seamless data transition processes, ensuring minimal disruption and faster adoption.
What customisation options are available in SAP Sales Cloud Version 2?
Version 2 offers advanced low-code/no-code customisation options, allowing businesses to modify dashboards, automate workflowsand configure approval processes to fit their needs.
Is SAP Sales Cloud Version 2 suitable for businesses of all sizes?
Yes to an extent, its scalable, cloud-native architecture ensures it can adapt to the needs of primarily medium and large enterprises andsome cases can be suitable for small enterprises too.
Can SAP Sales Cloud Version 2 help improve customer engagement?
Yes, it offers tools for personalised communication, real-time insights and multi-channel engagement to strengthen customer relationships.
