For organisations already relying on SAP Sales Cloud platforms, the pressing question remains: what makes SAP Sales Cloud version 2 different?
Should you consider upgrading now, or is the transition too disruptive or costly?
If you’re considering the investment, this guide will help you assess if SAP Sales Cloud Version 2 is the solution your organisation needs to drive growth and stay competitive in today’s fast-changing market.
Key Features of SAP Sales Cloud Version 2
SAP Sales Cloud Version 2 marks a significant evolution from its predecessor. This version introduces a range of enhancements tailored to the modern business landscape. From improving user interfaces to amplifying data-driven decision-making, it covers all bases.
Advanced User Interface and Experience
u003cstrongu003eUser-centric designu003c/strongu003e
u003ca href=u0022https://galvinus.com/sap-customer-experience-cx/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eSAP Sales Cloud Version 2u003c/au003e features a redesigned interface that offers an intuitive and visually consistent experience across devices, enabling faster onboarding and increased productivity.
u003cstrongu003eEnhanced functionalityu003c/strongu003e
The platform features enhanced drag-and-drop functionality for pipeline and opportunity management. It also includes custom widgets and dashboards for tailored insights into key metrics such as deal closures, revenue forecasts and team performance.
u003cstrongu003ePerformance Improvementsu003c/strongu003e
SAP Sales Cloud Version 2 offers elastic global search functionality and a microservices-based architecture, significantly improving performance and scalability. It also enables dynamic scaling based on usage demands, perfect for growing businesses.
u003cstrongu003eAccessibility Complianceu003c/strongu003e
u003cstrongu003eThe u003c/strongu003eadaptive design of SAP Sales Cloud Version 2 ensures accessibility by complying with global standards like u003cstrongu003eWCAGu003c/strongu003e (Web Content Accessibility Guidelines).
u003cstrongu003eStreamlined Communicationu003c/strongu003e
Server-side integration with Microsoft Outlook and Google Mail streamlines communication workflows, while features like Meeting Insights (an enhanced Task Manager and a user-friendly calendar with colour coding) improve daily task management.
u003cstrongu003eCollaboration Toolsu003c/strongu003e
SAP Sales Cloud Version 2 introduces a centralised content library and customisable workflows to enable teams to optimise their sales strategies and enhance collaboration.
Enhanced Mobile Capabilities
u003cstrongu003eFully optimised mobile appu003c/strongu003e
With native integration to device features such as biometrics (for secure logins), GPS (for territory mapping) and the camera (for document capture), SAP Sales Cloud Version 2 enhances usability and security.
u003cstrongu003eOffline data cachingu003c/strongu003e
Users can access and update critical information even without connectivity, and once reconnected, it automatically syncs to the cloud.
Push notifications for tasks
SAP Sales Cloud Version 2 enhances sales team efficiency with real-time notifications and automation through u003cstrongu003ePush Notificationsu003c/strongu003e, u003cstrongu003eAutoflowu003c/strongu003e and u003cstrongu003eEvent-Based Alertsu003c/strongu003e. These features keep teams informed about deadlines and customer updates while seamlessly integrating with mobile email and calendar apps for efficient meeting scheduling and follow-ups. u003cbru003e
Is SAP Sales Cloud Version 2 Right for Your Business?
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Contact us today for an obligation-free consultation or request a demo to experience SAP Sales Cloud Version 2 in action!
Intelligent Sales Automation
AI-powered opportunity scoring
The system leverages predictive analytics to prioritise deals with the highest probability of success.
Sentiment analysis
SAP Sales Cloud Version 2 provides tools to evaluate customer interactions (e.g., emails or call transcripts) to gauge buyer interest and identify potential risks.
Workflow automation:
SAP Sales Cloud Version 2 includes features for workflow automation that simplifies lead assignments, quote generation and order approvals, saving time and reducing human errors.
Real-time alerts
Users receive alerts triggered by significant customer events, such as account updates, contract renewals or competitor activities.
Data-Driven Decision-Making
Advanced reporting capabilities
Powered by SAP Analytics Cloud, SAP Sales Cloud Version 2 enables cross-module insights by combining sales data with operational, marketing and financial information.
Built-in machine learning models
SAP Sales Cloud Version 2 integrates advanced machine learning models for lead scoring, opportunity scoring, trend forecasting, sales pipeline analysis and churn prediction.
Relationship intelligence insights and customer KPIs
Advanced analytics provide deeper insights into client interactions.
Data visualisation tools
Tools like heat maps, pivot tables and drill-down charts provide detailed insights.
Embedded SAP Analytics Cloud (SAC)
SAP Sales Cloud version 2 seamlessly integrates with SAC to create dynamic reports and dashboards, empowering informed decision-making.
Integration with external analytics platforms
For extended reporting capabilities, SAP Sales Cloud Version 2 can support integration with external analytics platforms like Microsoft Power BI and Tableau, providing flexibility for enhanced data analysis and visualisation.
Seamless Integration with SAP Ecosystem
Prebuilt connectors
The SAP Sales Cloud Version 2 platform supports seamless integration with SAP S/4HANA, SAP Marketing Cloud and SAP Service Cloud, creating a unified customer experience across all touchpoints.
API and middleware support
The platform allows integration with third-party systems such as Salesforce, HubSpot or Microsoft Dynamics 365.
Pre-built connectors
SAP Sales Cloud Version 2 also allows integration with third-party systems such as Salesforce, HubSpot or Microsoft Dynamics 365.
API and middleware support
The platform enables master data integration with SAP S/4HANA, SAP Marketing Cloud and SAP Service Cloud for a unified customer experience. Using mashup-based UI integration, SAP Sales Cloud enhances the user experience by providingu003ca href=u0022https://community.sap.com/t5/crm-and-cx-blogs-by-sap/using-ui-events-in-sap-sales-and-service-cloud-v2/ba-p/13953443?utm_source=chatgpt.comu0022 target=u0022_blanku0022 data-type=u0022linku0022 data-id=u0022https://community.sap.com/t5/crm-and-cx-blogs-by-sap/using-ui-events-in-sap-sales-and-service-cloud-v2/ba-p/13953443?utm_source=chatgpt.comu0022 rel=u0022noreferrer noopeneru0022u003e seamlessu003c/au003e access to external content and enabling limited data exchange between systems through custom UI events.u003cbru003e
Flexible customisations
SAP Sales Cloud Version 2 offers in-app admin extensions, low-code/no-code extensions with SAP Build (formerly AppGyver), and complex extensions with SAP Business Technology Platform (BTP) or side-by-side extensions providing flexibility for unique business needs.
Support for external data sources
SAP Sales Cloud Version 2 supports integration with external data sources and IoT devices to enhance operational capabilities, such as automated inventory updates based on customer orders.
Scalable Cloud-Native Architecture
High availability and scalability
Built on SAP Business Technology Platform (BTP), SAP Sales Cloud version 2 delivers high availability and scalability, providing robust performance with cloud-native deployment.
Automatic system updates for continuous improvement
SAP Sales Cloud version 2 ensures access to the latest features and security patches—all without requiring manual intervention.
Elastic infrastructure
SAP Sales Cloud version 2 supports a microservices-based architecture that dynamically scales resources based on usage demands, perfect for growing businesses.
Improved Collaboration Tools
Integration with Microsoft Teams
SAP Sales Cloud Version 2 facilitates seamless integration with Microsoft Teams to facilitate team collaboration within the Sales Cloud environment.
Shared access to account data
With shared access to account data, activity history and customer interactions, all teams are informed and better aligned.
Enhanced task manager
SAP Sales Cloud Version 2 includes features to streamline task management, enabling users to prioritise and organise their daily activities efficiently. Additionally, progress-tracking tools such as Pipeline Manager and Forecast Tracker help sales managers monitor opportunity progress, scores and expected outcomes for seamless project coordination.
Customisable Sales Workflows
Flexible workflow automation
SAP Sales Cloud leverages Workflow Rules, Intelligent Sales Execution and Business Process Automation to streamline sales operations, enhance decision-making and drive efficiency.
Support for multi-step approval workflows
SAP Service Cloud V2 enables organisations to set up multi-step approval processes. It provides guidance on configuring approval rules and conditions, confirming support for complex workflows, including quota management and advanced pricing scenarios.
Custom scripting capabilities
SAP Sales Cloud Version 2 offers robust custom scripting capabilities that allow businesses to implement unique business logic tailored to their specific needs.
Focus on Customer-Centricity
360-degree customer view
The SAP Sales Cloud Version 2 provides a unified record of customer interactions, sales history and preferences. Advanced segmentation tools enable businesses to tailor sales strategies and improve engagement with specific customer groups.
Real-time integration with SAP Marketing Cloud
By integrating with SAP Marketing Cloud, SAP Sales Cloud Version 2 enables personalised campaigns and offers. This ensures real-time data synchronisation for effective customer engagement.
Stronger Security and Compliance
Data encryption at rest and in transit
SAP Sales Cloud employs advanced encryption techniques for data both at rest and during transmission.
Data encryption at rest and in transit
SAP Sales Cloud employs advanced encryption techniques for data both at rest and during transmission. This ensures compliance with GDPR, CCPA and other global data privacy standards.
Role-based access controls and audit trails
SAP Sales Cloud implements role-based access controls (RBAC) for enhanced accountability and data protection. This feature allows organisations to define user roles and permissions meticulously, ensuring that individuals have access only to the information necessary for their roles.
Integration with identity management solutions
SAP Sales Cloud Version 2 integrates seamlessly with on-premise or cloud identity management systems that support the SCIM 2.0 standard such as SAP Identity Management and SAP Cloud Identity Access Governance for secure single sign-on (SSO). This integration enhances security by allowing users to authenticate through a centralised identity provider, streamlining access across multiple applications while maintaining robust security protocols.
SAP Sales Cloud Version 1 vs. Version 2
Looking for a quick comparison of SAP Sales Cloud Version 1 vs. Version 2?
Check out our snapshot comparison table below. For a more detailed breakdown on SAP Sales Cloud version 2 features, visit the official SAP website.
| Features | SAP Sales Cloud Version 1 | SAP Sales Cloud Version 2 |
|---|---|---|
| User Interface and Experience | Basic interface with limited navigation options. | Streamlined, intuitive interface for enhanced user productivity. |
| Integration Capabilities | Basic integration with SAP and third-party tools. | Advanced integration for seamless connectivity across systems. |
| AI-Driven Analytics | Limited analytics functionality with basic reporting. | Sophisticated AI-driven insights for trend analysis and predictions. |
| Cloud-Native Architecture | Not fully cloud-native; faced scalability limitations. | Fully cloud-native, offering greater scalability and reliability. |
| Enhanced Mobility | Limited mobile access, requires additional configurations. | Comprehensive mobile accessibility for productivity on the go. |
| Security and Compliance | Standard security protocols with basic compliance support. | Advanced encryption, role-based access and real-time monitoring for compliance. |
| Performance and Speed | Slower data processing and occasional downtime under heavy loads. | Faster data processing with dynamic workload support. |
| Personalisation and Customisation | Limited customisation is available for dashboards and workflows. | Flexible customisation to tailor workflows and dashboards. |
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Proven Track Record in System Implementation
- Extensive experience in delivering end-to-end system implementations driving operational efficiency, process automation and cost savings.
Industry-Specific Expertise
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FAQs
SAP Sales Cloud Version 2 is fully cloud-native, built on microservices architecture, ensuring better performance, seamless integrations and real-time AI-driven analytics.
Businesses struggled with limited integration capabilities in Version 1, especially with non-SAP applications. Version 2 offers enhanced API-based integrations with SAP and third-party tools like Salesforce, Microsoft Dynamics and HubSpot, improving workflow automation.
Version 1’s UI is difficult to navigate, leading to longer onboarding times. Version 2 follows SAP Fiori UX principles, providing a modern, intuitive and customisable UI, along with drag-and-drop functionality, adaptive dashboards and embedded analytics for a seamless experience.
Mobile functionality in Version 1 was limited, requiring additional configurations. Version 2 offers native mobile applications with offline capabilities, GPS integration and real-time sync, allowing sales teams to work efficiently on the go.
Companies handling sensitive customer data need better security and compliance measures. Version 2 includes advanced encryption, role-based access control (RBAC), audit trails and GDPR/CCPA compliance, ensuring data protection and regulatory alignment.
Version 2 integrates AI-powered lead scoring, sentiment analysis and predictive forecasting, helping sales teams make data-driven decisions and optimise sales cycles.
Version 2 introduces AI-driven pipeline insights, what-if simulation forecasting and enhanced deal tracking, giving sales leaders better visibility into revenue projections.
Businesses are concerned about downtime and data migration challenges when upgrading. SAP provides a structured migration plan, leveraging ETL tools and seamless data transition processes, ensuring minimal disruption and faster adoption.
Version 2 offers advanced low-code/no-code customisation options, allowing businesses to modify dashboards, automate workflowsand configure approval processes to fit their needs.
Yes to an extent, its scalable, cloud-native architecture ensures it can adapt to the needs of primarily medium and large enterprises andsome cases can be suitable for small enterprises too.
Yes, it offers tools for personalised communication, real-time insights and multi-channel engagement to strengthen customer relationships.
